Frequently Asked Questions

We provide a diverse selection of rugs, including traditional, modern, and contemporary designs, crafted from materials such as wool, silk, jute, and synthetic fibers.

Yes, we offer custom sizing options to fit your specific space requirements. Please contact us to discuss your needs and receive a quote.

Selecting the appropriate rug size depends on your room's dimensions and furniture layout. Our Rug Size Guide offers detailed advice to help you make the best choice.

Yes, we offer samples of our rugs to help you assess colors and textures in your home. Please contact us to request samples.

Delivery times vary based on stock availability and your location. Typically, in-stock items are delivered within 5-7 business days. Custom orders may take longer; we'll provide an estimated delivery date upon order confirmation.

We offer free shipping on all orders within Australia. For international shipping, please contact us for a quote.

We accept returns within 30 days of purchase, provided the rug is in its original condition. Custom orders are non-refundable. Please review our Return Policy for more details.

Regular vacuuming and prompt attention to spills are essential. For specific care instructions, refer to our Rug Care Guide.

Yes, we provide a one-year warranty against manufacturing defects. This warranty does not cover normal wear and tear or damage caused by improper care.

Yes, you can visit our showroom at [Address] during business hours. Please contact us to schedule an appointment.

Currently, we do not provide cleaning or repair services. However, we can recommend trusted professionals in your area.

You can reach us via email at info@redcarpetrugs.com.au or by phone at (03) 9421 2916. Our customer service team is available Wednesday through Sunday, 10 AM to 5 PM.